Last updated May 24, 2026
Privacy Policy
OpenReply helps businesses send Meta-compliant private replies when people comment on connected Instagram posts or reels.
Data We Collect
We collect account email addresses for authentication, workspace and billing metadata, connected Instagram account identifiers, encrypted Instagram access tokens, campaign settings, webhook payloads, comments needed to process campaigns, delivery logs, and operational diagnostics.
How We Use Data
We use this data to authenticate users, connect Instagram integrations, match comment keywords, send private replies through the official Meta APIs, prevent duplicate sends, troubleshoot failures, and protect the service.
Instagram And Meta Data
OpenReply does not ask for Instagram passwords, scrape Instagram, or use browser automation. Instagram tokens are encrypted at rest and are used only to perform actions authorized by the connected business account.
Subprocessors
The production service may use hosting, database, Redis queue, email, and observability providers such as Vercel, Railway, PostgreSQL, Redis, and Resend. These providers process data only as needed to run the service.
Retention And Deletion
Customers can disconnect Instagram from settings, which removes the stored Instagram connection and stops campaigns. For account or data deletion, follow the Data Deletion page linked from the footer.
People Who Comment Or Message
This instance is operated by Style Make Society for its own Instagram account @stylemakesociety. When you comment a campaign keyword or message the account, we process your Instagram-scoped user ID, username, name when Instagram provides it, the comment or message text, whether you follow the account, the messages we send you, and whether you open the link we send. We record these steps in the Style Make Society CRM to deliver the requested content and follow up on your request. You can ask for this data to be deleted at any time.
Contact
For privacy questions or deletion requests, write to admin@stylemakesociety.com.